Delivery & Return
SHIPPING INFO
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to dozens of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Delivery Times
Your purchases come from all over the world. Because of this, they may depart from various locations and/or arrive to you in multiple packages.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 6 hours after the order is placed. The manufacturer process the orders, which takes an additional 1–2 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 3-7 business days.
Tracking & Notifications
We will send you email notifications with estimated delivery updates for each stage of every shipment in your order. Once it leaves our warehouse, you will receive an email that includes final tracking information. You can also check your delivery status on our track your order page.
You can also follow your order with tracking on our website using tracking number that you received in your email order confirmation. Furthermore, we direct all order questions to our customer service team who can help you! If you haven’t received your order, placed an order by mistake, sent the order to the wrong address, or are unsure about the status of your order, you can contact us at hello@HAIRmazingShop.com.
Additional Information:
If a change of address is made directly with your local post office, HAIRmazing will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with HAIRmazing via our customer care team prior to your order being shipped. If you have any questions please email our customer care team at hello@HAIRmazing.com. The shipping cost for orders is non refundable.
Public Holidays:
Please note: Shipping days do not include weekends or national public holidays.
We do our best to keep our prices as low as possible and to continue to offer FREE SHIPPING all over the world. Please allow up to 28 days for delivery before considering cancelling your order.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our warehouse as we collect returns in a different department.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@HAIRmazingShop.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Exchanges@HAIRmazingShop.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.